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Orders are picked and processed in 1 business day on average. Shipments leave from Florida and include tracking by email when the order is on the way.

UPS 2 DAY is estimated after processing. During high-volume seasons, preparation can take up to 2 business days. Report delivery issues within 7 days of confirmed delivery and transit damage within 5 days with photos of the product and packaging.

Returns are accepted within 21 days for unopened products in original sealed packaging. Shipping costs are non-refundable unless the issue was caused by our fulfillment team.

Duo Essence curates fine designer and niche fragrances with protected packaging, secure checkout, and verified reviews connected to confirmed purchases.