Terms & Conditions

By using Duo Essence, you agree to use the website for lawful personal shopping purposes and not to disrupt, misuse, scrape, attack, or interfere with the store or its services.

We may update, suspend, or limit features when needed for security, maintenance, fraud prevention, inventory accuracy, or business operations.

Product details, pricing, promotions, inventory, images, and descriptions may change without notice.

We try to keep the store accurate, but we may correct errors, cancel unavailable items, refuse suspicious orders, or contact you before fulfillment if an issue appears.

Orders are accepted only after payment is authorized and completed through our payment provider.

Taxes, shipping, discounts, and order totals are calculated at checkout. Orders may be reviewed for fraud prevention before shipment.

Delivery estimates are not guarantees. Processing time, carrier delays, weather, address issues, high-volume seasons, and service limitations may affect delivery.

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an address mistake after placing an order.

Accounts help customers track orders, addresses, claims, refunds, and replacements. You are responsible for protecting your login credentials.

For order issues, we may request photos, packaging details, and carrier information before approving a return, refund, or replacement.