Privacy Policy

We collect information you provide when you create an account, place an order, subscribe to emails, contact us, save an address, or submit a claim.

This may include name, email, phone, shipping address, billing details, order history, product preferences, customer notes, and messages sent to Duo Essence.

We use customer information to process orders, calculate shipping, send order updates, manage accounts, handle claims, prevent fraud, improve the store, and provide customer support.

Marketing emails are sent only when permitted. You may unsubscribe from promotional emails using the unsubscribe link or by contacting us.

Payments are processed through third-party payment providers. Duo Essence does not store full card numbers on our servers.

We may use trusted providers for hosting, payment processing, email delivery, shipping labels, analytics, fraud prevention, image storage, and operational tools.

We use reasonable technical and organizational safeguards to protect customer data, including encrypted passwords and protected admin access.

No online system is perfectly risk-free. If we discover a security issue affecting customer information, we will take appropriate action based on the situation and applicable requirements.

You may contact us to request access, correction, or deletion of account information where applicable.

Some information may be retained when needed for orders, taxes, security, chargebacks, fraud prevention, legal obligations, or legitimate business records.